How to Fix /cgi-sys/defaultwebpage.cgi in Cpanel

First, check the domain’s A record, check dns zone and use commands like host, dig A to get this.

Then search the virtualhost entry of that domain apache conf (/usr/local/apache/conf/httpd.conf)

If he domain in question is “”, Search for in your apache conf. You can see some entries as follows.


DocumentRoot /home/domain/public_html


The domain is set to on in apache conf, so the domain should have A record set to and the domain should resolve to from all around the world to get the wesbite, otherwise it will give cPanel default page.

There is another fix on this issue :

First find the error with google.
After googling few times finally here is the fixed.

– Update Cpanel to Bleeding EDGE
– Run upcp to retrieve Cpanel Bleeding EDGE tree

IMPORTANT : Bleeding EDGE is not recommended, Bleeding EDGE is just to retrieve a bug fixed. STABLE release is recommended for all cpanel production server.

Here is the steps to fixed

Login into WHM
user : root
pass : [root password]

Click “update preferences” on the left menu under Server Configuration
Click “Manual Updates Only (bleeding EDGE tree)”
Click SAVE

Login into the server with root access Running update script
$/scripts/upcp –force

Rebuild httpd.conf

Restart cpanel dan httpd
$/etc/init.d/cpanel restart
$/etc/init.d/httpd restart

Final step is try to access the trouble site with your web browser.
If the problem persist try to CLEAR your Browser CACHE

    • Sam
    • August 14th, 2010

    Thanks, you just saved my life!

  1. Thanks for this great article. /cgi-sys/defaultwebpage.cgi has eaten my two days. Now I will try to follow your steps to get rid off.

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